Designing Customer-Centric Finance with Jacob Moelter, COO & CFO at SupportNinja

In this episode of CFO Weekly, Jacob Moelter, Chief Operating Officer and Chief Financial Officer at SupportNinja, joins Megan Weis to explore how modern CFOs are transforming customer experience from a cost center into a strategic growth lever. Jacob brings extensive experience in finance and operations across public and private companies, with a deep background in investor relations, FP&A, and outsourcing services.

With his unique perspective on connecting financial metrics to customer outcomes, Jacob shares how finance leaders can leverage data to drive retention, improve unit economics, and design hybrid AI-human service models that balance efficiency with empathy. Currently serving as COO and CFO at SupportNinja, Jacob oversees the strategic evolution of omnichannel support solutions that help fast-growing companies elevate their customer experience while driving measurable financial returns.

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Previous guests include: Tom McDermott, CFO at Career Certified, Claire Bramley, CFO at Teradata, Chris Miles, Founder of Money Ripples, Ranil DeSilva, CFO & COO at CARE, Jordan Grumet, Financial Independence Expert & Host of Earn & Invest & William Washington, Global CFO at Baker McKenzie

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