Webinar: Capturing and Managing Improvement Opportunities

A webinar presented on July 18 from 1:00 - 2:00 ET by Nick Shonsky

In this webinar you will learn:

• How to encourage everybody to participate in continuous improvement and how leaders need to support them in this
• Why it's critically important to use "incidents" to capture improvement opportunities that might otherwise be lost
• What the "pyramid of success" is and how an organization can build commitment and trust
• How to align and improve an organization's culture

Nick Shonsky is the Director of Continuous Improvement at The Standard Group.