Enterprise Digital Podcast Episode 104 – with Stephen Mann. State of AI in ITSM and the headless cockroach…

This week’s special guest is Stephen Mann from ITSM.tools, discussing the latest piece of research published with @peoplecert and @atomicwork. There’s some great discussion and insight into finding including the level of trust in AI – which is not complete but is increasing, as well as some practical insights into Governance and Risk –which are areas of increasing focus and which are more about doing the right thing than just enforcing controls… Somehow also we manage to include reference to headless, speeding cockroaches.

Here’s the link to the report: AI in ITSM 2025: The State of AI in ITSM 2025 - ITSM.tools