083 - How to handle complaints

What to do when someone complains and how to turn it into a positive. As a vegan you probably hate conflict - but just because your company is on a mission to create a better world, don't think that you are going to be immune to customer complaints!

When you receive a complaint, you need to first find out exactly what the customer needs (which in many cases is nothing more than an apology and knowing they have been heard) and then make a change in your procedures to stop the same thing from happening again in the future. And if you get it right, you can actually turn a complaining customer into a champion for your business!

About Vegan Business Tribe

Hosted by Vegan Business Tribe co-founder, David Pannell. Lisa & David have worked with some of the largest high-street brands and food manufacturers to help them understand and connect with the vegan marketplace. David is also the official UK agent for The Vegan Society's Vegan Trademark and Lisa writes the monthly business column in Vegan Food & Living - the biggest vegan print publication in the UK.

Vegan Business Tribe is where they give back with weekly content, seminars, business clinics, networking events, mentoring and online courses to help you create a successful vegan business. If you want to go beyond the podcast and connect with our community of like-minded vegan entrepreneurs or get support from Lisa & David, then head over to www.veganbusinesstribe.com where you will be welcomed with open arms!