So we jumped into this episode to wrestle with something that's been front and center lately in our client work—and in our own Floodlight team:
-Why isn't our “training” sticking?
-Why do good people still hesitate or fall short after a solid onboarding or rollout?

It’s because we’re mistaking knowledge transfer for skill transfer.
Let me break that down.

I’ve been thinking a lot lately about this gap that keeps showing up—between what we think we’re doing as leaders and what’s actually happening in the trenches with our teams. And man, I’ll be honest… for a long time, I confused training with coaching. I thought if I gave a killer talk, showed the playbook, or laid down some well-crafted processes, then boom—problem solved. We’re off to the races. But that’s not how real transformation works. Not even close.

[00:04:20] Training ≠ Coaching

[00:10:20] The Ego Trap

[00:15:14] Coaching Gold: The Wayne Story

[00:34:08] Values = Leverage

[00:46:03] Two Tactical Nuggets

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