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Benjamin Shapiro, CEO at I Hear Everything, joins the conversation to pose insightful questions about the SaaS landscape. His exchange with Randy Wootton uncovers key learnings from Randy's experiences at major tech companies like Salesforce and their influence on understanding software delivery and business models. Delve into how services like customer success play a crucial role in reducing churn and maximizing customer lifetime value. Plus, explore the transformation from traditional software ownership to the SaaS subscription model, offering businesses a dynamic approach to software acquisition.
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Listen to the best highlights from the podcasts you love and dive into the full episode