In this episode, Avanish and Peter discuss:

The power of maintaining a customer-centric approach (4:24)
Looking down, not up, to determine how to really fix the source of a problem within your platform (5:39)
How to think about delivering true value to the developers on your platform (10:17)
Not setting out on the platform journey before you’re ready (16:19)
Choosing the right marketing motion for your platform (22:15)

Guest: Peter Reinhardt, CEO of Charm Industrial

Peter Reinhardt is CEO & Co-founder at Charm Industrial, where they are developing novel carbon removal & renewable industrial syngas technology. Prior to Charm, Peter was CEO and co-founder at Segment, a SaaS customer data platform that grew to 600 people before it was acquired by Twilio in 2020 for $3.2B. He previously studied aerospace engineering at MIT.

Host: Avanish Sahai

Avanish Sahai is a Tidemark Fellow and has served as a Board Member of Hubspot since April 2018 and of Birdie.ai since April 2022. Previously, Avanish served as the vice president, ISV and Apps partner ecosystem of Google from 2019 until 2021. From 2016 to 2019, he served as the global vice president, ISV and Technology alliances at ServiceNow. From 2014 to 2015, he was the senior vice president and chief product officer at Demandbase. Prior to Demandbase, Avanish built and led the Appexchange platform ecosystem team at Salesforce, and was an executive at Oracle and McKinsey & Company, as well as various early-to-mid stage startups in Silicon Valley.

About Tidemark

Tidemark is a venture capital firm, foundation, and community built to serve category-leading technology companies as they scale. Tidemark was founded in 2021 by David Yuan, who has been investing, advising, and building technology companies for over 20 years. Learn more at www.tidemarkcap.com.

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9. Peter Reinhardt of Charm Industrial: Customer Centricity