BEP 36c – English for Presentations: Questions and Answers (1)
Sep 22, 2024
Discover the art of mastering Q&A sessions after presentations. Learn techniques to handle tricky audience questions while keeping your cool. Explore the challenges of communicating product value and effective strategies to differentiate your offerings. Gain insights on empathetic communication methods that foster team dialogue. Delve into practical exercises to enhance your response skills in real-time scenarios, ensuring you're always prepared to engage with your audience confidently.
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volunteer_activism ADVICE
Opening the Q&A
Invite comments after your presentation to open the Q&A.
Use specific phrases like "going back to…" to reference earlier points.
volunteer_activism ADVICE
Handling Tough Questions
Acknowledge tough questions with phrases like "That's a fair question."
Use buffers like acknowledging hard work to soften direct responses.
volunteer_activism ADVICE
Standing Your Ground
Don't back down from your main point, even when facing resistance.
Use phrases like "the proof is in the pudding" to emphasize results.
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Welcome back to Business English Pod for today’s lesson on how to deal with the question and answer session at the end of a presentation in English.
A presentation can be planned, organized, scripted, and rehearsed. But that’s simply not possible with the questions you might get at the end of your presentation. Sure, you can try to anticipate what people might ask, but you never really know. They may refer to specific points in your presentation and challenge you on these points.
For this reason, you need the skills to handle whatever you’re faced with. And sometimes that means overcoming doubt or resistance to your ideas. You might have to use buffers to deal with tough questions and concede certain points to your audience. You may also find yourself clarifying a point and paraphrasing your audience’s questions.
In this lesson, we’ll listen to the Q&A following a presentation in English by Nick, a sales director for a steel company. Bryan and Cindy are posing some difficult questions. Nick, and his boss Max, are using several techniques for dealing with these questions.
Listening Questions
1. How does Nick respond at first when Bryan asks a tough question about the survey results?
2. Cindy begins to ask a question about retraining the salespeople. What does Nick say to clarify what he meant?
3. How does Nick deal with Cindy’s question about measuring success?
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