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Awkward Silences
#147 - UX Research in Healthcare with Nadyne Richmond
Apr 30, 2024
Healthcare design advisor Nadyne Richmond discusses challenges in healthcare research, like engaging professionals and patients, legal requirements, and data protection. She emphasizes the rewards and intricacies of healthcare research, including the importance of thorough planning, sensitive topics management, and balancing objectivity with empathy.
47:19
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Quick takeaways
- Culturally similar healthcare providers lead to improved outcomes for patients, emphasizing the importance of representation in healthcare.
- Healthcare research involves navigating legal compliance, privacy concerns, and sensitivity towards diverse populations for comprehensive insights and positive changes.
Deep dives
Concordant Care in Healthcare
Receiving care from someone similar in background, like ethnicity, gender identity, or LGBTQ+ status, leads to better healthcare outcomes as culturally similar providers offer improved care. For instance, when black women receive care from black clinicians, maternal mortality rates improve significantly.
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