Applying “Quality Assurance” When Delivering Services - Web Development & Design Teams

In this solo episode I talk about something that incredibly important in my agency and with my team - quality assurance.  As always, I speak to it from the trenches.  This is how I think about it and how our team applies it daily to ensure everyone involved in a project has less stress.

Our first stop is 'Why it Exists' in the first place.  Why is it so important to make sure you have good processes in place and 'buy in' from everyone involved in a project?  What influences how it's applied?  And what is the impact if it's not applied?  I also break down from a web design and development perspective how our team as a whole approaches it.  Who get's involved and what does it look like?  

I discuss specific examples which include projects we've applied it to in the realm of web development and on the design side.  Also, I explain how user testing in general is also part of the process and the importance of the all important retrospective.  Enjoy the episode!