Smashing Security We’re sorry. Wait, did a company actually say that?
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Nov 20, 2025 Tricia Howard, a security intelligence pro at Akamai, and Snehal Antani, former JSOC CTO and current CEO of Horizon3.ai, delve into fascinating insights on cybersecurity. They reveal a rare corporate apology after a data breach and discuss the malicious hotel-booking malware targeting guests. Tricia explains how attackers exploit trust in booking systems, while Snehal shares the benefits of continuous autonomous penetration testing. They explore how AI affects both cybercrime and security responses, highlighting critical questions for CISOs.
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Honest Apologies Build Trust
- Transparency and saying “sorry” can restore trust faster than bland legal-speak after a breach.
- Checkout.com’s explicit apology and refusal to pay ransom turned PR risk into goodwill.
Dusty Buckets Are Prime Targets
- Legacy systems are often the true attack vector, not brand-new platforms.
- Attackers target forgotten, unmonitored systems because they are easier to exploit.
Fix Low-Hanging Security Issues First
- Do secure the low-hanging fruit first: identify easiest-to-breach systems and lock them down.
- Prioritise fixes that reduce attacker entry points to materially lower breach risk.