UX Leadership By Design Driving Change: How to Tackle Common Pitfalls in Digital Transformation
In Episode 7 of Season 2 of UX Leadership by Design, host Mark Baldino chats with Mike LaVista, CEO and Founder of Caxy, a digital transformation constancy. They explore the importance of clear goals, change management, and mitigating risks for successful transformations. They also highlight the need to involve customers in the process and consider future-proofing these systems. The conversation emphasizes the importance of building a strong business case, prioritizing pain points, and introducing new features to drive adoption. They explore the importance of legacy app modernization, and the practical steps organizations can take to mitigate risks associated with these transformations.
Key Takeaways:
Definition and Impact of Digital Transformation: Digital transformation involves a comprehensive integration of digital technology into all areas of a business, fundamentally changing how organizations operate and deliver value to customers. Mike emphasizes that it's not just about technology, but also about driving change that enhances business performance and sustainability.
Challenges of Legacy Systems: Legacy systems often pose significant challenges due to their outdated technologies and architectures. Both speakers discuss the complexities involved in modernizing these systems, including the risks of disrupting operational continuity and the difficulty in managing change among stakeholders.
Risk Mitigation Strategies: The discussion highlights the importance of a proactive approach to risk management. Mike suggests that addressing potential pains before they turn critical and involving key stakeholders early in the process are crucial steps in mitigating risks.
Change Management as a Key Success Factor: Effective change management is critical for the success of digital transformation initiatives. Mike points out that organizations must focus on managing both the technical aspects of the change and the people side, ensuring that all employees are on board and aligned with the new direction.
Future-Proofing Through Incremental Improvement: Both speakers agree that future-proofing business technology requires not only replacing old systems but also continuously improving and updating new systems. They discuss strategies for making incremental improvements that allow organizations to adapt to future needs without extensive rework.
The Role of Leadership in Transformation: Leadership plays a pivotal role in driving digital transformation. Leaders must not only endorse technological change but also foster a culture that embraces continual learning and adaptation.
Connect with Mike on LinkedIn: https://www.linkedin.com/in/michaellavista/
Mike's Article: The 7 Stages of Digital Transformation: https://www.caxy.com/blog/the-7-stages-of-digital-transformation-in-business