The Evolution of Conversation Design in the ChatGPT Era Part 2 - Voicebot Podcast 338

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Jul 14, 2023

Maaike Coppens, VP of product at OpenDialog AI, discusses the impact of ChatGPT and large language models on conversation design. The podcast explores the evolution and limitations of ChatGPT, the role of conversation designers in execution and user experience, and the growing importance of conversation design in businesses. It also highlights the excitement for the upcoming 'Unparced' event, which provides unique content and learnings for professionals in the conversation design industry.

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Introduction

00:00 • 5min

The Impact of Large Language Models on Conversation Design

04:41 • 11min

The Evolution and Limitations of Chat GPT

15:31 • 9min

Evolving Conversation Design in the Past Five Years

24:48 • 11min

Anticipation and Excitement for 'unparced' - The Evolution of Conversational AI

35:35 • 3min

How are ChatGPT and the rise of large language models impacting conversation designs and designers? Today, in Part 2 of our series on conversation design, we have four more experts weighing in on how the profession is changing and what designers should consider and do about it. Joining me today in a series of one-on-one interviews are:

Maaike Coppens is vice president of product at OpenDialog AI, where she started as head of UX and conversation design in 2020. She was a product designer at XAPPMedia, labworks.io, and Smartly Ai. She was also a UX consultant at Applause. Maaike was my guest on episode 284 of the Voicebot Podcast in 2022.
Rebecca Evanhoe is the co-author of the popular book Conversations with Things: UX Design for Chat and Voice published by Rosenfeld Media. She is a visiting assistant professor at the Pratt Institute in New York, where she teaches a graduate course in conversational UX design, was a conversation design consultant for AWS, a voice user interface designer at Mobiquity, and a writing instructor at the University of Florida. She and her co-author Diana Diebel were my guests on episode 220 in 2021.
Kane Simms - is the founder of VUX World and a co-organizer of the Unparsed conference. VUX World is a strategic consultancy focused on conversational user experiences and is also the name of a popular podcast on practical conversational AI topics. Kane has a long history of work in technology transformation and as a writer before moving into conversation design. He was my guest in episode 178 in 2020.
Hans Van Dam - is the CEO of the Conversation Design Institute and a co-founder and board member of the conversation design consultancy CDI Services. He is also a research fellow at RMIT University. Hans joined me on the podcast for episode 192 in 2021.

Also, the Unparsed Conference on conversation design is coming up later in July 2023 in London. If you use the code VOICEBOT, you get two tickets for the price of one. That applies to the in-person and online conference tickets. Definitely try to join online if you can't make it to London. It is a great speaker lineup. You can sign-up at https://bit.ly/unparsed2023.