The Lean Solutions Podcast What is Government Efficiency?
Feb 4, 2025
Discover the innovative strategies to improve government efficiency inspired by private sector practices. Explore how Lean and Six Sigma methodologies drastically reduced permit processing times and streamlined operations. Learn about the extensive training of thousands of employees aimed at cutting waste and enhancing services. The conversation highlights the need for relationship building within organizations and the role of dedicated teams in fostering a culture of continuous improvement. Tune in for insights into transforming public services for better citizen satisfaction.
AI Snips
Chapters
Transcript
Episode notes
Lean Six Sigma Implementation
- Break down operations and count the steps.
- Involve frontline people to identify and cut waste, increasing efficiency.
Streamlining Air Construction Permits
- Air construction permits were streamlined from 110 to 22 steps.
- This change reduced processing time from 190 to 65 days.
Improving Economic Assistance Line
- Economic assistance call answer times were reduced from 23 minutes to under five.
- This improvement was maintained until the pandemic.