178: Leadership and the Patient Experience with Tracy Courtney, UPMC

Today we’re going to talk about leadership, employee, and patient experience in the healthcare space, and how the healthcare space poses unique challenges and opportunities in these areas. To help me discuss this topic, I’d like to welcome Tracy Courtney, Director of UPMC Experience/Project Management at UPMC International Training Site.

Learn more about your ad choices. Visit megaphone.fm/adchoices