The Benefits Playbook

The Healthcare Consumer Awakening & Digital Health with Ali Diab & Halle Tecco, Collective Health

Oct 15, 2024

Ali Diab, CEO of Collective Health, and Halle Tecco, entrepreneur and educator, discuss the urgent need for a consumer-focused approach in healthcare. They share insights on how AI can transform member experiences while emphasizing the importance of personal interaction in healthcare services. Together, they explore the value of public-private partnerships in reducing healthcare costs and advocate for empowering consumers and employers to demand greater accountability within the system.

53:06

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Episode guests

Ali Diab

Halle Tecco

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Episode notes

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Quick takeaways

The podcast highlights the necessity for healthcare companies to prioritize consumer needs over self-interest, to improve patient experiences.

Digital health technologies are becoming essential for enhancing patient care accessibility and efficacy, particularly in underserved communities.

AI is revolutionizing healthcare by enabling personalized care and data-driven decisions while emphasizing the importance of maintaining human interactions.

Deep dives

The Origin Story of Collective Health

The founding of Collective Health was motivated by a personal experience with the healthcare system, specifically encountering a severe insurance denial after undergoing surgeries. This led to the realization of the complexities and difficulties many face when dealing with health insurance. The founder, having the background and resources to fight back, recognized that not everyone shares the same advantages, prompting the desire to create a platform that could better serve and advocate for users. This experience highlighted the systemic issues prevalent in healthcare, including the lack of user-friendly support for individuals seeking care.

Intro

4min

Transforming Healthcare: A User-Centric Approach

28min

AI in Healthcare: Transforming Experience

8min

Human Touch in AI-Driven Healthcare

8min

Navigating Public-Private Healthcare Partnerships

3min

Empowering Consumers in Healthcare Accountability

3min

This episode features an interview with Ali Diab and Halle Tecco. Ali is the CEO and Co-founder of Collective Health, the world’s leading employer health benefit plan administration platform. Prior to co-founding Collective Health, he held executive and management positions at AdMob by Google, Goldman Sachs, Microsoft, and Yahoo!. Halle is an entrepreneur and Adjunct Professor at Columbia Business School, Course Director at Harvard Medical School, and Collective Health Board Member. Passionate about fixing the U.S. healthcare system, she founded Rock Health, the first venture fund dedicated to digital health, and co-founded companies such as Cofertility and Natalist. Halle is also the co-host of The Heart of Healthcare podcast.

In this episode, Sasha, Ali, and Halle discuss consumer-focused healthcare, the role of AI in enhancing member experience and the care economy, and the potential for public-private partnerships in managing healthcare costs.

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“Are you a consumer-focused or customer-focused healthcare company? Or are you a self-interested healthcare company? I think, sadly, a lot of the incumbent players in our industry are more self-interested than they are customer-focused. I think that's the thing that is the hallmark of Collective Health. That's why we exist because we don't think people are being served in the way that they should with that kind of customer obsession that we see in other industries that leads to great things, including the appropriate use of technology to make that experience better.” – Ali Diab

“I think that because we are the end payers through tax dollars, through lower wages, through direct payment, out-of-pocket spending, we deserve to have the players listen to our needs and our demands to lower the cost. But unfortunately, we have an industry that's profiting quite nicely from us, so it's going to take a lot of work, collective work. But, we have no choice. We can't leave the system to our children and grandchildren like this.” – Halle Tecco

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Episode Timestamps:

*(01:04): Ali’s personal health journey that led to Collective Health

*(06:28): Halle’s journey in digital health

*(15:42): How digital health is changing the industry

*(25:55): The impact of member experience

*(31:19): The role of AI in healthcare

*(44:27): Future trends in healthcare

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Links:

Connect with Ali on LinkedIn

Connect with Halle on LinkedIn