This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast "Designing Change: A Decade-Long Journey in Service Design at Stanford with Morgan Miller"
If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.
Interested in training for your organisation with This is HCD? Let's speak by booking a 15-minute call.
The wonderful Morgan Miller shares his journey at Stanford, where he transitioned from an arts program coordinator to leading a service design team. Working in a complex higher ed environment, Morgan highlights the challenges and rewards of introducing service design to a technology-centric institution. Over the years, he navigated the intricacies of the organization, cultivated support for service design, and eventually formed an interdisciplinary consulting group. Morgan also discusses his initiative, Practical Service Design, aimed at demystifying service design and fostering a community interested in real-world applications of the discipline. The episode delves into the unique culture at Stanford, the role of brand identity, and the importance of leadership in advocating for service design in an institutional setting.
Creators & Guests
- Gerry Scullion - Host
- Stef Murphy - Producer
Like what we do? Make a Tip. Or Leave a review: https://ratethispodcast.com/hcd
Sponsor links
- 10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off'
Sign up https://auth.smaply.app/sign-up - Check out 'This is HCD x Sutsu' range. Gerry wears and endorses Sutsu ethical clothing. Use HCD10 to get 10% off this range.
- Get 10% off ScenarioCards.org when you used our link https://scenariocards.org/HCD10