Mergers, modernization, & momentum: customer-centric growth tips from MyState’s Brett Morgan

Jul 15, 2025

32:32

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Episode 57 of Banking Reinvented explores how MyState Bank is building sustainable, customer-centric growth through progressive modernization and cultural discipline.

Host Tim Rutten is joined by Brett Morgan, CEO and Managing Director of MyState Bank, who shares firsthand insights into scaling a regional bank into a national player. The conversation covers MyState’s ambitious strategy to grow beyond Tasmania, its investment in a digital banking platform, and the customer-first principles that guided its recent merger with Auswide Bank. Brett also shares honest reflections on leadership through transformation and how focusing on customer delight, not just delivery, creates lasting business value.

Tune in to hear how MyState is driving operational scale, integrating cultures, and laying the groundwork for a unified tech stack, all while protecting the customer experience.

Curious to find out more about customer-centric banking?

-> Backbase

-> Jouk Pleiter

-> Tim Rutten

-> Brett Morgan

-> MyState

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Timestamps

(00:00) – Welcome to the “Banking Reinvented" podcast

(01:02) – Introduction to Brett Morgan

(01:39) – Why MyState needed to scale beyond Tasmania

(03:07) – Growing through mortgage brokers and digital reach