SPaMCAST 88a - Karten, Manage and Communicate Change

Welcome to the Software Process and Measurement Cast 88! The interview in the SPaMCAST 88 features a discussion with Naomi Karten.  We discussed her book Changing How You Manage and Communicate Change. This book is another game changer! Naomi Karten () is well-known for delivering serious material with a light touch. As principal of her training and consulting business, she helps organizations and individuals improve customer satisfaction, manage change, strengthen teamwork, and enhance communication and presentation skills. Naomi has delivered seminars and keynote presentation to more than 100,000 people internationally in such diverse locations as Oslo, Zurich, Hong Kong, Tokyo, Trinidad, Costa Rica, and throughout the US and Canada. The premise of Naomi’s book, Changing How You Manage and Communicate Change: Focusing on the Human Side of Change, is that change will proceed more smoothly and with less turbulence if serious attention is given to the people aspects. Information on this book is at . Naomi’s books, Managing Expectations and Communication Gaps and How to Close Them, provide proven strategies and techniques for carrying out projects, implementing change, delivering service, and strengthening teamwork. Her other books and ebooks include • How to Establish Service Level Agreements, • How to Survive, Excel and Advance as an Introvert • Presentation Skills for Technical Professionals Naomi’s newsletter, Perceptions & Realities, which is posted on her website, offers serious advice in a lively, chuckle-generating manner. She has also published more than 300 articles in print publications and on numerous websites. Prior to forming her training and consulting business, she earned degrees in psychology and gained extensive experience in technical, customer support, and management positions. Contact Naomi at . Remember to check out ! I have decided to use the month of July to experiment with the format of the Software Process and Measurement Cast.  Beginning with SPaMCAST 88 and running thorough SPaMCAST 90 I will separate the interview and the essay into two shows.  The A show will include the interview and news components and the B show will include the essay and any listener comments.  The A show will continue to be bi-weekly as will the B show they will just not happen on the same weekend.  Another way to say this is that for the next six weeks, at least, the Software Process and Measurement cast will be weekly.  Thoughts and comments are welcome. In August I will start the personal kanban at experiment.  I am interested in any advice or comments you might have.  I will share the results of the experiment as it develops.  Contact information for the Software Process and Measurement Cast Email:  Voicemail:  +1-206-888-6111 Website: Twitter: Facebook:  Conferences and Speaking Engagements in 2010 (To Date)   ISMA Cinco in São Paulo September 13-15.  I will be one of the featured speakers.  THe title of the presentation is Function Points:  Past, Present and Future.  The website to get more information is   I hope to see you there! Next! The interview in the Software Process and Measurement Cast 89 is with a familar face, Pat Ferdinandi is back talking about her new book, A Technologist's Guide to Performing & Surviving in the New World.  We live in exciting times how exciting might be up to us!