I want you to picture yourself in a long hallway. On the walls, as far as you can see, there are pictures. Framed photographs of organizations entrenched in a public crisis. I’m curious, what companies come to mind?

Hello everyone, welcome to episode 46 - as the Resilience Think Tank presents the Resilient Journey podcast! This week I’m joined by Larry Walsh, Vice Chairman of the Hawthorn Group a public affairs firm that has been helping organizations for over 30 years.

More and more issues are playing out in the public arena – and dragging corporations into them.  A crisis can damage a company’s reputation. Larry gives us some great insights including:

• That what CAN be known, WILL be known
• When you should respond to negative comments on social media
• That values are the foundation of a company’s reputation

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Connect with The Hawthorn Group here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.