20 - Unleashing the Power of Product-Led Growth in B2B Enterprises with Zuora's Dana Yobst

Your host, Thomas Watkins, talks with the Head of Growth of Zuora, Dana Yobst. Dana emphasizes that the growth department is a unique entity that sits at the intersection of product, marketing, and sales. This department is crucial for driving a go-to-market motion that effectively combines these three groups. Product Management focuses on understanding the market and customers to build successful trials and products. Marketing generates leads and creates awareness about the product. Sales converts leads into paying customers.

Dana elaborates on the various growth motions in the B2B space, ranging from self-service product-led growth to pure sales-led approaches. She highlights the importance of incorporating product management and marketing to cater to different personas within the B2B sales cycle. The key growth motions include Self-Service Product-Led Growth, where users can sign up and start using the product without any sales intervention; Sales-Led Growth, a traditional approach where the sales team drives the customer acquisition process; and a Hybrid Approach, which combines elements of both self-service and sales-led growth to cater to different user personas.

Dana points out the potential friction between sales and marketing, which often stems from misaligned goals and communication gaps. To bridge this gap, she suggests aligning goals to ensure that both sales and marketing teams have shared objectives and KPIs. Regular communication should be fostered to discuss lead quality and conversion strategies. Collaborative tools that provide visibility into the entire customer journey, from lead generation to conversion, should be utilized.

Learn more about Dana's work HERE.

Connect with Dana on LinkedIn HERE.

Think you'd be a great guest on the show? Apply HERE.

Learn more about Thomas's work at 3Leaf HERE.