Generative AI In the Contact Center: Announcements, Use Cases, & Future Possibilities

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CX Today's Charlie Mitchell hosts Stuart Dorman, Chief Innovation Officer at Sabio. 

We consider the evolution of generative AI and how it is influencing the contact center space. In doing so, we discuss: 

• The most exciting generative AI announcements so far 
• The possible contact center use cases 
• How generative AI may impact the contact center of the future 

To deep dive into the eBook mentioned at the end of the conversation, visit: https://go.sabiogroup.com/ai-and-automation-to-empower-agents.html

For Sabio's thought leadership on all things CX, visit: https://sabiogroup.com/blog

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