Lessons Learned—The Value of Knowledge Transfer

Talent turnover is unavoidable. Brain drain is not. Global experts discuss how effective knowledge transfer keeps organizations firing on all cylinders.

Mustafa Hafızoğlu, PMP, program director for Space & Defence Technologies in Ankara, Turkey, explains how his company has transformed project knowledge into a reusable commodity.

Betsy Mathew, PMP, director of organizational development and talent management for Dark Matter in Abu Dhabi, UAE, offers her take on how organizations can create an environment where knowledge flows freely.

Roger Forsgren, chief knowledge officer for NASA in Washington D.C., USA, shares how the agency’s breakthrough innovations are made possible by effective (and mandatory) knowledge management.

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Key Themes:
[00:25] The business value of knowledge transfer
[03:00] Building a formal knowledge bank
[06:00] Retaining expertise amidst employee turnover
[08:10] How to collect meaningful lessons learned
[09:22] Facilitating knowledge sharing
[11:05] How knowledge transfer reduces costs
[14:10] Gathering and disseminating knowledge at NASA
[16:30] Lessons learned for engineers
[19:00] Securing top-down support