Claudia and Madison close out The Room’s first season with guest Amit Sharma, CEO, and founder of Narvar. Madison first met Amit in Narvar’s offices back in 2019, as a customer at Gap Inc. If you’ve ever received an email about your tracking update or returned something online, odds are you’ve interacted with Narvar’s core products. Narvar is a post-purchase customer engagement platform helping over 650 retailers streamline their customer communication, returns, and exchanges. Founded in 2012, Amit saw what others did not, post-purchase is a powerful mechanism for e-commerce customer loyalty, retention, and satisfaction. Rather than “ghosting” your customers, retailers needed to handhold customers every step of the way from the “complete purchase button” to the ring of the doorbell. As we learn in today’s episode, this wasn’t Amit’s first try at start-up. Listen to the episode to hear about his journey from India, the first start-up with unfortunate market timing, his time working at multiple large retailers, and ultimately taking the plunge to start Narvar.