Hartford HealthCare’s Flaks on COVID-19’s Impact

CBIA BizCast host Ali Warshavsky speaks with Hartford HealthCare president and CEO Jeff Flaks about the pandemic’s long-term impact on healthcare. Flaks says Hartford HealthCare is focused on challenging conventional thinking while using new technologies to better healthcare delivery in the state. “In healthcare, we don't want to go back to normal,” Flaks said. “We have to be better than normal. “Our being better than normal is ensuring everything that we have learned around infection control, around supply change management, the things that we have earned around different training and staffing and ways we operate the organization, the ways we connect with our community. “The issues around health equity which have been incredibly important, we have mandates for change.” Flaks said public private partnerships are crucial in achieving health equity. They have a new partnership with MIT to bring efficiencies to operating rooms and emergency rooms to make healthcare more affordable. Please rate, review, and subscribe to the BizCast wherever you get your podcasts—we appreciate your support! If you have a story to tell, contact Ali Warshavsky.