Leveraging Psychology for Effective Behavioral Change with Process Gemba Walks [Webinar Recording]

In this KaiNexus Continuous Improvement webinar, Mark Graban (author, speaker, consultant, and Senior Advisor at KaiNexus) is joined by Tracy O’Rourke (Lean consultant, coach, and co-author of The Problem-Solver’s Toolkit) for a powerful session on:“Leveraging Psychology for Effective Behavioral Change with Process Gemba Walks.”Get slides and moreGemba walks are a cornerstone of Lean and continuous improvement, but too often they fail to create real change. Why? Because simply walking the floor and asking questions isn’t enough. To truly shift behaviors and sustain improvements, leaders need to understand the psychology of how people think, feel, and respond in the workplace.In this webinar, you’ll learn how to:✅ Use psychology to make Gemba walks more effective and engaging✅ Identify behaviors that support or undermine a culture of improvement✅ Encourage employees to speak up without fear, building psychological safety✅ Avoid the pitfalls of Gemba walks that feel like “management by walking around”✅ Reinforce positive change through coaching and structured follow-up✅ Apply practical strategies for habit formation, motivation, and cultural alignmentTracy shares lessons from her work helping organizations implement Lean in healthcare, government, and private industry, while Mark offers insights from his books Lean Hospitals, Measures of Success, and The Mistakes That Make Us. Together, they highlight how blending Lean tools with behavioral science leads to stronger, more sustainable results.Who should watch:Leaders seeking to improve employee engagement and cultureLean practitioners and continuous improvement professionalsManagers frustrated by Gemba walks that don’t “stick”Anyone interested in connecting psychology, leadership, and operational excellenceResources & Links:Learn more about KaiNexus Continuous Improvement SoftwareExplore our full webinar libraryTracy O’Rourke’s resources