Grit Daily Startup Show Being at the Forefront of Emerging Technology - Brian Gilman - Intelepeer
The Grit Daily Startup is the must-listen-to podcast featuring host, Sebastian Rusk. With a background in tech startups, Sebastian brings expertise and enthusiasm to each episode. Recently, Sebastian sat down with Brian Gilman, Chief Marketing Officer for Intelepeer, a communications application platform. Together, they discussed the future of automation and the challenges of getting the cultural piece right in the startup process.
Brian Gilman shared that though automation has drastically changed in the past years, customers still have the same goal: How do I get from one human to another as quickly and effectively as possible. Automation means that customers are able to self-serve and have their calls isolated from agents, but that’s just the easy part of the startup process according to Gilman. He believes the biggest challenge is finding the right people to trust and rely on for the growth and success of the business.
Through conversations like these, Sebastian and guests discuss innovative ideas and new ways of thinking about entrepreneurship and startups. The Grit Daily Startup is an invaluable source of information and inspiration for anyone with an interest in the tech world.
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AI very quickly and efficiently.
1. Have you ever been curious about what happens in startups? Check out the latest episode of @GritDailyStartup featuring @BrianGilman to get the good, the bad, and the gritty! #Startups #StartupLife #GritDailyStartup #Intellipur
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2. Learn the backstory of the Chief Marketing Officer of Intellipur, @BrianGilman, on the @GritDailyStartup show with host @SebastianRusk! #GritDailyStartup #CMO #Intellipur
Visual: Photo of Gilman with a brief description of him or Intellipur’s logo
3. Tune in to the Grit Daily Startup show with host Sebastian Rusk and his special guest Brian Gilman to get an inside look at the world of startups! #GritDailyStartup #Startups #StartupLife
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All Quotes
[00:02:58] "APIs can span the entire world of communications, SMS, voice, chatbots, IVRs. So when you dial into it, when you call it A 18 hundred number, these are all methods of of self-service."
[00:03:13] "We have an underlying communications API platform, but what we leverage is a low code, no code visual design tool for customers to go and build very complex communications workflows without the need of a developer. So our time to market is faster. The lack of the the the the the need for developer resources is no longer there, and we're providing better more context virtual communications and improve customer experience for for our customers."
[00:03:53] "You never like to celebrate downtimes in markets, but downtimes in markets generally create new environments for customers because they have to rethink how they invest, how they're going to approach different plans that they had had. Things like the pandemic."
[00:05:55] "Telemedicine wasn't a thing really until people were forced to do it. It's when you have critical moments in time in economics or things like pandemics that force different consumption of consumers, and that always forces change in technology. And we're in the middle of that right now."
[00:08:39] "The funny thing is that things like AI and all self-service have gotten to be so much better. I used to hate self-service, and that's no longer the case. Yeah. It is definitely well, this technology continues to prove. It gets easier and easier."
Topics
The Benefits of Intelepeer Communication Platform with Brian, CMO of IntelepeerThe Impact of Automation on Customer Service
The Cultural Challenges of Starting a Business
Blog Post.
Blog Post 1:
Navigating the World of Startups with Brian Gilman
Brian Gilman, Chief Marketing Officer for Intellipur, joined Sebastian Rusk on the Grid Daily Startup podcast this week to provide insight into the world of startups from his extensive experience with companies such as Polycom and Video. Gilman shared the story of his humble beginnings to the present day, where he and his company serve to innovate and progress the world of communications applications.
In the podcast, Gilman goes into detail regarding Intellipur and the services they provide. According to Gilman, “Intelepeer easily is a communications application platform,” offering solutions such as “low code, no code app applications for automation of calls before they're coming into a contact center” to benefit both customers and agents.
In retrospect, understanding startup life is an invaluable asset. Here are three tips to help you succeed in such an environment:
1. Prior experience is key — take advantage of your knowledge and relationships to create a network.
2. Embrace innovation — don’t be afraid to stand out and try new ideas.
3. Take calculated risks — failure is inevitable, but the upside can be huge if you know when to make the jump.
Don’t miss it! Tune in to the Grid Daily Startup podcast to learn more about Brian Gilman's journey and get a unique perspective on the world of startups. As Gilman says, “Most people would associate [communications APIs] with a Twilio. Somebody who can plug and play communications APIs for things like voice call and SMS omnichannel communications.”
Blog Post 2:
Harnessing the Power of Communications APIs with Brian Gilman
Brian Gilman, Chief Marketing Officer for Intellipur, joined Sebastian Rusk on this week's episode of the Grid Daily Startup podcast to shed light on the power of communications APIs and the services his company, Intellipur, provides. With decades of experience in traditional PBX contact center environments and with companies such as Polycom and Video, Gilman has seen how communications APIs can evolve and grow over time.
On the podcast, Gilman explains Intellipur's mission and how it helps businesses, “providing low code, no code, app applications for automation of calls before they're coming into a contact center or or a PBX to better treat that call for that customer to self serve and or be handed off to an agent more efficiently.”
Whether you're an aspiring entrepreneur in the startup world or a business looking to invest in communications APIs, here are three tips to utilize their power and grow more effectively:
1. Connectivity and communication are key — prioritize strong communication with customers and relay that throughout the team.
2. Invest in robust technologies — simple solutions are powerful, but don’t underestimate the value of a more intricate setup.
3. Think outside the box — be creative and push the boundaries of scalability and innovation.
Make sure to check out this episode of the Grid Daily Startup podcast to get an even better understanding of the value of communications APIs from Brian Gilman, who says, “We are an evolution of that communications landscape providing low code, no code, app applications for automation of calls.”
Episode Links
Connect with Sebastian Rusk
Connect with Brian Gilman
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