Future Firm Accounting Podcast How I Stopped Employee Churn by Hiring Differently
Jan 15, 2026
Explore how shifting focus from skills to attitudes can drastically reduce employee turnover. Learn about the importance of humility, problem-solving, and coachability in hiring. Discover techniques for spotting these traits during interviews and why attitude often predicts success better than technical ability. Hear personal anecdotes on the benefits of this hiring approach and practical tips for crafting job listings that prioritize the right attitudes first.
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Early Hiring Pain And Cost
- Ryan Lozanis struggled with high employee churn early in his firm and repeatedly rehired after hires failed.
- Hiring mistakes wasted money, time, and disrupted clients until he changed approach.
Attitude Over Skill
- Skills can be trained but attitudes cannot, so prioritize attitudes in hiring.
- Ryan shifted to hiring for attitude first and skills second, which improved retention.
Hire For Attitude Backed By Data
- Leadership IQ found 89% of new hire failures are due to attitude, not technical skill.
- That statistic reframes hiring focus toward behavioral fit over credentials.
