‘A real underdog mentality permeates this place’: Chase’s chief product officer, Allison Beer

Welcome to the Tearsheet Podcast. I’m Tearsheet Editor in Chief, Zack Miller. One of the things I find so interesting about JPMorgan Chase is its ethos of being an underdog in spite of having 56 million digitally active customers on its website and mobile app. The firm is actively developing and rolling out new functionality with a frequency that belies its size. Today’s guest on the show is Allison Beer, Chief Product Officer and Head of Customer Experience and Digital at Chase. In a discussion around the future of digital banking as we reemerge after the pandemic, we talk about three key trends: automation, personalization and real-time payments. Allison provides us a look into the firm’s product roadmap -- we also look back to Chase’s Finn brand and what the takeaways were from that experience. Lastly, we discuss how Chase looks to fintech, Big Tech, and other non financial brands for inspiration around UX with a vision towards the future of banking. Allison Beer is my guest today on the Tearsheet Podcast.