534 - Human Empathy or Artificial Intelligence in Healthcare, Dr James Somauroo

In this episode of Talking HealthTech, host Peter Birch speaks with James Somauroo, the host of The Healthtech Podcast.

The episode covers the evolving landscape of digital health, the practical impact and deployment of AI in healthcare, the digital divide, and the future role of empathy in health technology.

This episode was recorded live on stage during the Digital Health Festival 2025 in Melbourne, Australia.

Key Takeaways

✒️ The current wave of AI adoption in healthcare is progressing rapidly, with significant moves such as deploying AI scribes in UK general practices and AI-driven dermatology services being approved for use.

🏥 The healthcare industry still faces significant gaps in digital maturity, especially in areas like clinical coding and post-discharge data management. Many private hospitals struggle with the basics of electronic medical records, limiting the immediate impact of advanced technologies.

🤖 Deploying AI "because we can" raises ethical questions. Pete and James discuss the need for frameworks to determine where AI is appropriate, especially when empathy and human touch may be required.

📈 The rapid progress of AI risks widening the digital divide in healthcare, potentially leading to unequal access to human care versus AI-driven services, particularly in primary care settings or among those unable to pay for premium care.

Check out the episode and full show notes on the Talking HealthTech website.

Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus