Restaurant Unstoppable with Eric Cacciatore 863: Patrick Whalen CEO of The 5th Street Group - "Tip The Kitchen" workshop
Working as a dish-washer all the way up to executive level management, Patrick has developed a service-centered style where knowledge, passion, and a drive to excel are paramount. After almost a decade of learning the trade by working in New York City, Patrick, bound to his North Carolina roots, moved his family back South and was hired as Butter NC's General Manager. Under his leadership, Butter NC became established as the premier nightclub establishment in the Southeast and received numerous awards for excellence in service. Guided by his entrepreneurial spirit, Patrick was in search of a strategic, collaborative partnership to open a new type of restaurant that complements his passion for good food and his detailed business acumen. Friends and former colleagues Alejandro Torio and Mills Howell expressed similar thoughts and their combined strengths led to the creation of 5Church Restaurant.
Check out episode 843 with Patrick Whalen to hear his story in a traditional RU interview format!
https://youtu.be/UsQBgPfc2uA
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In this workshop with Patrick Whalen we will discuss:
- The status of The 5th Street Group restaurants before March of 2021
- Why/when they identified a problem and fixed it with the Tip The Kitchen model
- Employee retention under the Tip The Kitchen model
- Guest retention under the Tip The Kitchen model
- Tip The Kitchen is a business model
- How to execute
- Cultural buy-in
- The numbers
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Contact info:Twitter is the best place for news on Tip The Kitchen: @tip_kitchen
Email: patrick@5church.com
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Huge thanks to Patrick Whalen for joining me for another awesome episode. Until next time!
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