65. Customer Experience is King.

Why do we build products? Why do we build software products?

Because we want to improve people’s lives. We want to add value to people’s lives. Make their lives easier, more exciting, more healthy, more fun. Make their job easier and more productive. Make relationships more meaningful, and so on.

Correct? 

People are always at the center of what we do. Value for People. That’s the gist of it.

That is why Customer Experience is, and will always be, KING.

Today we have a special guest, Aaron Videtto, a seasoned product manager with a wealth of experience in customer experience (CX). Aaron boasts more than 20 Years of experience in the product management space, in software, services, B2B and B2C. He believes the product discipline should be run with a business owner and GM structure, and that his job as a leader is to remove obstacles for his team and ensure THEIR success.

In today's episode, Aaron shares his journey into the world of product management, detailing how he navigated his career to become a leader in CX. He discusses the significant hurdles he's overcome, the importance of customer experience in his role, and the methods he uses to stay connected with customers and understand their needs.

Aaron also provides valuable insights into the evolving discipline of product management, especially in the context of emerging technologies like generative AI. We explore the skills necessary for excelling in CX and product management, and Aaron offers practical advice for anyone aspiring to enter this dynamic field.

Whether you're a seasoned product manager, a budding CX enthusiast, or just curious about the future of product management, this episode is packed with actionable insights and inspiring stories. So sit back, relax, and join us as we dive into the future of product management with Aaron Videtto.