Experts discuss practical applications of Large Language Models in customer service, property management, and paper summarization. They explore AI's impact on product development, the importance of clear communication, and maximizing workflow efficiency for revenue growth.
Read more
AI Summary
AI Chapters
Episode notes
auto_awesome
Podcast summary created with Snipd AI
Quick takeaways
LLMs can significantly reduce time spent on answering customer questions and improve satisfaction in customer service.
LLMs can help increase sales conversions by identifying optimal arguments for objections in sales calls.
Deep dives
LLM Use Cases in Production Panel Discussion
The panel discussion focuses on various use cases for LLMs in production. Greg leads the panel and introduces three experts: Jason, Arjun, and Ignizka, each sharing insights on how LLMs can create customer value. Arjun discusses enhancing customer service with LLMs by answering residents' questions more efficiently, leading to a significant reduction in time spent and improved customer satisfaction.
Value of Augmenting Human Capabilities with LLMs
Jason highlights the importance of augmenting human capabilities with LLMs to enhance value. He emphasizes the difference between capability and value, citing examples where simple capabilities like summarization can significantly impact outcomes, such as increasing sales conversions. Jason stresses the need to focus on metrics, hypotheses, and experiments to iterate quickly and provide value.
Detecting Arguments in Sales Calls with LLMs
Ignizka shares a project focused on detecting arguments in sales calls using LLMs to identify effective responses to objections. By analyzing transcripts, the team discovered optimal arguments for different objections, leading to a 30% increase in sales. The insights from LLM analysis were integrated into training programs, resulting in improved sales strategies and customer interactions.
Lessons Learned in Project Prioritization and Implementation
The panelists reflect on past experiences and offer advice for project prioritization and implementation. Agnesca advises focusing more on user value than exciting research, emphasizing the importance of delivering tangible benefits to users. Arjun stresses the need to avoid over-optimizing and to prioritize human-centric approaches over technical excellence. Jason advocates for understanding the long-term implications of projects and leveraging LLMs to continuously improve workflows for sustained value.
From startups achieving significant value with minor capabilities to AI revolutionizing sales calls and raising sales by 30%, we explore a series of interesting real-world use cases. Understanding the objectives and complexities of various industries, exploring the challenges of launching products, and highlighting the vital integration of the human touch with technology, this episode is a treasure trove of insights.
// Bio
Greg Kamradt - Moderator
Greg has mentored thousands of developers and founders, empowering them to build AI-centric applications. By crafting tutorial-based content, Greg aims to guide everyone from seasoned builders to ambitious indie hackers. Some of his popular works: 'Introduction to LangChain Part 1, Part 2' (+145K views), and 'How To Question A Book' featuring Pinecone (+115K Views). Greg partners with companies during their product launches, feature enhancements, and funding rounds. His objective is to cultivate not just awareness, but also a practical understanding of how to optimally utilize a company's tools. He previously led Growth @ Salesforce for Sales & Service Clouds in addition to being early on at Digits, a FinTech Series-C company.
Agnieszka Mikołajczyk-Bareła
Senior AI Engineer@Chaptr working on LLMs. PhD, author of datasets, scientific papers, and publications with over 1800 citations, holding numerous scholarships and awards. Daily, she conducts her research on her grant "Detecting and overcoming bias in data with explainable artificial intelligence" Preludium, awarded by Polish National Centre. She is a co-organizer of PolEval2021 and PolEval 2022 tasks with punctuation prediction and restoration.
She organizes and actively contributes to the scientific community in her free time: she managed and led the team during the HearAI project focused on modeling Sign Language. A former organizer and a team leader at the open-source project. As an ML Expert, she supports the project "Susana" designed to detect and read product expiry dates to help the Blind "see".
Jason Liu
Jason is a machine learning engineer and technical advisor.
Arjun Kannan
Arjun Kannan builds products, businesses, and teams. Currently building ResiDesk, bringing AI copilots to help real estate forecast renewals, reduce turnover, and hit their budget. Arjun built and led product and engineering functions at Climb Credit (serving 100k students, doubling loan growth for 3 years straight) and at BlackRock (creating $400mm in annual revenue), and helped build multiple startups and small companies before that.
// Sign up for our Newsletter to never miss an event:
https://mlops.community/join/
// Watch all the conference videos here:
https://home.mlops.community/home/collections
// Check out the MLOps Community podcast: https://open.spotify.com/show/7wZygk3mUUqBaRbBGB1lgh?si=242d3b9675654a69
// Read our blog:
mlops.community/blog
// Join an in-person local meetup near you:
https://mlops.community/meetups/
// MLOps Swag/Merch:
https://mlops-community.myshopify.com/
// Follow us on Twitter:
https://twitter.com/mlopscommunity
//Follow us on Linkedin:
https://www.linkedin.com/company/mlopscommunity/
Get the Snipd podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share & Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode