Freedom of information. Openness. Access to documents. These are names for laws people can use to ask authorities to share information and records. The European Union adopted its access regulation at the turn of this century. But as work went digital, the access rules have failed to keep pace. A lot still goes unrecorded. Or it goes unregistered, and can't be accessed easily, if at all. "There are very important pieces of information that are not coming out," says European Ombudsman Emily O'Reilly. The EU access regulation was part of efforts to build public trust. But lax enforcement may be exacerbating the very narrative the EU is seeking to overcome — that it's an elitist and unaccountable political project. Also in this episode: tax expert Martijne Nouwen on the mass deletion of European Commission emails; and journalist Alexander Fanta on messages about vaccine contracts on Ursula von der Leyen's phone.