Rob May, CEO of BrandGuard.ai and experienced angel investor, dives into the evolving landscape of AI and user feedback. He shares insights on why traditional user feedback is becoming obsolete in an AI-driven world. Rob discusses the innovative use of synthetic users and achieving 'Agent-Market Fit' in customer acquisition. He also highlights the challenges for large language models and the diminishing long-term competitive advantages in the age of AI. His expertise paints a vivid picture of AI's impact on brands and startups.
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volunteer_activism ADVICE
Brand Consistency with BrandGuard.ai
Use BrandGuard.ai to ensure brand consistency across all channels.
It gives content a brand score, streamlining reviews and approvals.
insights INSIGHT
User Feedback in the Age of AI
User feedback cycles are shrinking, making it harder to incorporate.
Users may not always be ahead of the curve, especially with rapid tech advancements.
question_answer ANECDOTE
Backupify's AWS Integration
At Backupify, users requested AWS integration, but few actually used it after it was built.
This illustrates user feedback should be taken with a grain of salt.
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Rob stands at the intersection of AI innovation and business strategy. He is the insightful author of the 'Investing in AI' newsletter, providing invaluable perspectives to investors and tech enthusiasts alike. He previously co-founded Backupify, then Talla, then was a General Partner at PJC. Rob has an intricate understanding of the startup ecosystem and the role of AI in shaping the future of industries. Currently steering the ship as the CEO of BrandGuard.ai, an AI tool to protect & boost your brand, and also a Partner at the AI Operator's Fund, which makes pre-seed investments in AI startups. He continues to be a driving force in AI's integration into the business world. He is an angel in 100+ early-stage companies, mostly AI companies. On the show we discuss,
How Rob Comes Up With Amazing Content for 20 Years
Synthetic Users and Why Real User Feedback Matters Less in an AI World
Why Horizontal Will LLMs Will Loose
The New Age Customer Acquisition Channels and Achieving “Agent-Market Fit”
Why AI Will Kill Most Forms of Long-Term Competitive Advantage
For episode summary & more, click here - bit.ly/dtm-rb
Links:
Rob May - robmay (LinkedIn), @robmay (Twitter), rob@aiinnovators.com (Email)
Show Notes:
(0:53) How does Rob come up with great quality content every week, year after year?
(2:03) The Inefficiencies in the Current AI Development Process: User Feedback
(7:14) The Role of Product Development in a World of AI
(12:08) The implications of horizontal LLMs losing in the AI industry.
(16:54) The Role of Agents as New Customer Acquisition Channel: Achieving “Agent-Market Fit”
(24:01) The Impact of AI on Long-Term Competitive Advantage
(28:15) The True Competitive Advantage in an AI First World: Customer Relationships and Brand
(30:50) Using BrandGuard.ai to Protect the Identity of Brands
(34:33) AI Innovators Community
(38:02) Crypto: What Gives?
Deep Tech Musings