In this episode, Katie talks with workplace conflict expert, Jennifer Pernfuss, about how to effectively meet systems amidst conflict and crisis, by taking the balcony view. They discuss why it’s important to bring a systems lens to issues involving workplace harassment, using workplace conflict in a constructive manner, creating psychological safety, and the role of rank and privilege.

Jennifer Pernfuss is a non-practicing lawyer with a degree in Psychology and has maintained a consulting and coaching business for 27 years focusing exclusively on the prevention and elimination of workplace discrimination, harassment and the resolution of workplace conflict and employee complaints. Trained in systems theory, process-oriented psychology and relationship systems coaching combined with her understanding of the law Jennifer develops and implements restorative processes, helps repair strained working relationships and move parties to resolution.

For over 18 years, CRR Global has accompanied leaders, teams, and practitioners on their journey to build stronger relationships by focusing on the relationship itself, not only the individuals occupying it. This leads to a community of changemakers around the world. Supported by a global network of Faculty and Partners, we connect, inspire, and equip change agents to shift systems, one relationship at a time

We believe Relationship Matters, from humanity to nature, to the larger whole.

Ep.3 Workplace Conflict: The Balcony View