Short Term Rental Riches 295. Removing Bad Airbnb Reviews (Updated Host Strategy)
Jul 8, 2025
Navigating negative reviews can be a daunting challenge for short-term rental hosts. Discover how Airbnb's new AI-driven dispute process could change the game, making it easier to challenge unfair ratings. Learn the key terms and evidence needed for removal and hear a jaw-dropping story about a one-star review from a guest who never even checked in. Additionally, explore proactive strategies to prevent bad reviews and insightful recovery techniques to bounce back quickly. Bad feedback doesn’t have to hinder your success!
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Impact of Negative Reviews
- Negative reviews drastically reduce your listing's visibility and guest interest on Airbnb.
- Bad reviews also psychologically influence future guests to leave worse reviews themselves.
New AI Review Dispute Challenge
- Airbnb's AI-driven dispute process since 2025 drastically reduces review removals, dropping removal success to about 7%.
- You must be factual and strategic in disputes since emotional or storytelling appeals no longer work.
Guest Left Review Without Stay
- A guest who never stayed and was canceled by Airbnb still left a 1-star review.
- With proof from Airbnb's system, Tim Hubbard successfully got that unjust review removed.