Planet Money Is AI overrated or underrated?
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Sep 11, 2024 The debate heats up as two hosts argue whether AI is overrated or underrated. They explore its transformative potential, citing advancements in fields like science and medicine. Real-world examples illustrate how AI reshapes industries, but concerns about overvaluation and legal challenges loom large. Misconceptions are debunked, revealing AI's limitations and the importance of human oversight. This lively discussion invites listeners to ponder AI's true impact on work and society.
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AI Transforms Call Centers
- AI improved call center productivity by over 30% in one company.
- Customer satisfaction simultaneously increased by over 60%.
AI Improves Government Agency
- A European government agency used AI to process a backlog of 8 million letters.
- This sped up response times by six to eight weeks and improved citizen satisfaction.
AI in Insurance
- Insurance companies use AI to assess risk, increasing the number of requests they can handle.
- This allows them to onboard new underwriters more quickly.