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PayPod: The Payments and Fintech Podcast

Navigating the Complex Web of Payment Orchestration with Kristian Gjerding of Cellpoint Digital

Oct 19, 2023
Kristian Gjerding, CEO of CellPoint Digital, discusses payment orchestration in the airline industry, the rise of buy now pay later solutions, the popularity of mobile wallets like Apple Pay, and the importance of being payment provider-agnostic. Discover how payment orchestration optimizes payment operations and enhances the customer experience.
38:36

Podcast summary created with Snipd AI

Quick takeaways

  • Payment orchestration helps airlines optimize their payment operations and enhance the customer experience by handling various payment types and offering new payment options.
  • AI offers significant opportunities in payment orchestration, improving efficiency through back-end automation but also raises concerns about fraud prevention and data privacy.

Deep dives

Payment Orchestration: Simplifying the Payments Chain

Payment orchestration is a centralized platform that allows merchants to control, deploy, optimize, operate, and report on their entire payment ecosystem. It manages the flow from B2C to B2B, starting from consumer transactions all the way to settlements with suppliers. Payment orchestration has been around since 2010 and has gained traction in the airline industry due to its complexity and need for efficient payment processing. The airline industry presents unique challenges with its high-volume transactions, diverse payment methods, and complex operational processes. Payment orchestration helps airlines handle various payment types, optimize efficiency, and ensure compliance with regulations. It also enables airlines to offer new payment options, such as buy now pay later, mobile wallets, and alternative payment methods. While AI brings benefits like automation and fraud prevention, concerns about data privacy and AI-generated content may lead to a pushback from consumers in the future. As technology evolves, payment orchestration aims to expand within the travel industry and enhance back-office automation while improving the customer experience by simplifying authentication and payment processes.

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