The Testing Psychologist Podcast 506. Freaking Out Over Low Call Volume: A Real Example of Why Metrics Matter
Lately, I’ve noticed a concerning drop in incoming calls to my practice, and in this episode, I’m going to talk about how vital metrics and data analysis are for uncovering and fixing problems like this. I’ll share the systematic way I’ve been investigating this, focusing on the key performance indicators that matter most. You’ll hear about the steps I’m taking to optimize our intake process. For me, it all comes down to the fact that tracking these numbers gives us crucial insights into the health of the practice, allowing us to make smart choices.
Cool Things Mentioned
Featured Resources
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The Testing Psychologist podcast is approved for CEU’s!
I’ve partnered with At Health to offer CE credits for podcast episodes! Visit this link to access current and past episodes available for CE credit. You can use code “TTP10” for a discount on ALL the course credits you purchase from At Health!it. You can use code “TTP10” for a discount on ALL the course credits you purchase from At Health!redit. You can use code “TTP10” for a discount on ALL the course credits you purchase from At Health!
About Dr. Jeremy Sharp
I’m a licensed psychologist and Clinical Director at the Colorado Center for Assessment & Counseling, a private practice that I founded in 2009 and have grown to over 20 clinicians. I earned my undergraduate degree in Experimental Psychology from the University of South Carolina before getting my Master’s and PhD in Counseling Psychology from Colorado State University. These days, I specialize in psychological and neuropsychological evaluation with kids and adolescents.
As the host of the Testing Psychologist Podcast, I provide private practice consulting for psychologists and other mental health professionals who want to start or grow psychological testing services in their practices. I live in Fort Collins, Colorado with my wife (also a therapist) and two young kids.
Ready to grow your testing services? Click below to schedule a complimentary 30-minute pre-consulting call!