This podcast explores the flaws of 360-degree feedback, including anonymity leading to speculation and a negative impact on behavior. They propose alternatives like face-to-face feedback and continuous cultural practice. They also discuss the importance of the team effectiveness exercise in building trust and giving honest feedback. The hosts share their love for the Ember mug and express gratitude for the listeners.
360 degree feedback lacks trust and authenticity, promoting speculation and a lack of context.
Creating a feedback culture requires prioritizing face-to-face feedback that promotes trust, vulnerability, and growth.
Deep dives
360 Degree Feedback: A Flawed Approach
360 degree feedback is a common practice in the workplace, but it is not an effective or beneficial method. It often leads to more problems than it solves. The idea of averaging feedback from different perspectives and providing a comprehensive report seems reasonable, but it falls short in practice. The anonymity of the feedback is problematic, as it promotes speculation and breeds a lack of trust among team members. Additionally, the reliance on anonymous forms makes it seem like feedback is only safe in this format, creating an unhealthy feedback culture. The process also lacks context, making it difficult to ask follow-up questions or address specific issues. Furthermore, the feedback is often presented as a long list of unorganized comments, making it challenging to prioritize or act upon. Overall, 360 degree feedback does not foster trust, authenticity, or meaningful growth.
360 Degree Feedback as a Norm in the Workplace
Despite the flaws of 360 degree feedback, it has become a norm in many organizations. It may be seen as a way to address issues in a non-confrontational manner or protect employees from potential backlash. However, this reliance on anonymous feedback and the involvement of third parties undermines the true purpose of feedback. It shifts the focus from building a feedback culture and fostering trust within teams to a compliance-driven process tied to compensation. The emphasis on negative feedback and the lack of recognition for strengths create a skewed perspective and hinder personal and professional development. In order to create a healthy feedback culture, organizations need to reimagine their approach and prioritize face-to-face feedback that promotes trust, vulnerability, and growth.
The Team Effectiveness Exercise: An Alternative to 360 Degree Feedback
The Team Effectiveness Exercise offers a more effective and impactful approach to feedback within teams. Unlike 360 degree feedback, it emphasizes building trust and genuine connections among team members. The exercise involves a simple process where every team member shares the best thing they appreciate about each person and one area where they believe improvement is needed. The exercise is done in person, allowing for direct eye contact and genuine conversations. This creates a safe space for team members to express their thoughts, be vulnerable, and receive feedback openly. By focusing on strengths and weaknesses collectively, the exercise fosters a culture of trust, authenticity, and ongoing growth. It encourages team members to call each other out and have courageous conversations that contribute to a stronger and more effective team.
The Importance of Regular and Timely Feedback
360 degree feedback reinforces the idea that feedback is an annual or sporadic event, rather than an ongoing practice. To create a culture of feedback, organizations need to prioritize regular and timely feedback that addresses both positive and constructive aspects. Relying on a once-a-year evaluation or anonymous surveys hinders immediate growth and development. Instead, feedback should be a continuous process where team members feel comfortable sharing their thoughts and opinions openly. This encourages accountability, collaboration, and a collective commitment to improvement. By focusing on creating a feedback culture and providing immediate feedback, organizations can build stronger teams and foster individual and team growth.
What is the best way to provide feedback and evaluate performance? This week, Pat, Cody, Tracy and Beau discuss the problems with 360 degree feedback and provide some effective alternatives that increase trust on a team rather than damaging it.