In this episode of "Doing Tech Better in Government," we sit down with Mukunda Penugonde, Deputy Director of the Technology Transformation Service (TTS) at GSA (General Services Administration). We delve into the evolving landscape of digital technology and its profound impact on how consumers interact with both each other and businesses. Mukunda highlights the critical importance of continued investment in digital processes, especially as technology becomes increasingly integral to daily life, from shopping to entertainment. He also shares insights on the importance of building consistent yet flexible leadership approaches to avoid what he aptly calls "leadership whiplash."Join us in this insightful conversation as we explore the transformative journey of TTS at GSA and the future of government technology in an ever-changing digital landscape.
ATARC Federal IT Newscast