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Everyday AI Podcast â An AI and ChatGPT Podcast
EP 490: What's new in Telco? How NVIDIA's New Announcements Impact our Future
Mar 26, 2025
Lilac Ilan, Global Head of Business Development and Telco Operations at NVIDIA, shares her extensive expertise in Generative AI within the telecommunications sector. She discusses groundbreaking advancements like AI-driven customer service improvements and real-time language translation. The conversation highlights how AI enhances operational efficiencies for telcos, enabling new revenue streams and cost savings. Lilac also paints a vivid picture of the future, where AI seamlessly integrates into our communication, revolutionizing the user experience.
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Quick takeaways
- Generative AI is enhancing telco efficiency by optimizing customer service and technician dispatch, leading to improved service delivery.
- The creation of AI factories by telcos is paving the way for new revenue opportunities and cross-sector innovation in industries like healthcare and education.
Deep dives
Transforming Telco Communication with AI
Generative AI is revolutionizing communication within the telecommunications industry by enhancing customer service and operational efficiencies. AI technologies can assist call center agents in resolving customer issues more quickly, thus improving customer satisfaction. For instance, digital humans can offer dynamic experiences in e-commerce settings, making customer interactions smoother. Furthermore, AI optimizes the dispatching of technicians, ensuring that the right skills and tools are available for each task, leading to better service delivery.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode