The Bo & Luke Show®️ #169 - Flipping Intolerable Behaviors: Redefining Expectations for a Positive Work Culture
On this episode of The ASHHRA Podcast, we are joined by Gail Games, Vice President – Chief Learning & Development Officer for the Holzer Health System. Gail is a renowned expert in HR and coaching. She shares her insights on various topics related to workplace dynamics, values alignment, and effective training methods.
Gail begins by emphasizing the importance of appreciating employees' abilities and positive intentions. She highlights the need for companies to align individuals with shared values to suitable job positions and offers her commitment to helping candidates find opportunities even if they aren't the right fit for their current company.
Gail encourages candidates to refer others who might be better suited for the position, recognizing that even if someone doesn't work out initially, they may become a valuable asset in the future after gaining new skills and experience. She reflects on the negative impact of not receiving recognition for a job well done, discussing how a leader's lack of gratitude can make an employee feel undervalued. This, in turn, can lead to the employee seeking new job opportunities, causing misunderstandings and potential turnover.
Drawing from her extensive background in healthcare HR, Gail emphasizes the importance of practical application and independent problem-solving in training. She advises against relying solely on PowerPoint presentations for adult learning and suggests that interactive activities are more effective for clinical skills and behavioral change.
She introduces a process called "the purge," which involves brainstorming behaviors that are no longer tolerable and then flipping them to determine the desired expectations. These expectations are then paired with the organization's values for easy integration and alignment.
Throughout the episode, Gail recognizes areas where her explanations can be improved upon and expresses gratitude for the thoughtful questions posed, emphasizing the constant growth and learning process.