Cloud and Coffee Season 2 Launch

Co-hosts this season are Christ Oglesby and Terri-Lee Holland. Guest on this episode is Charlotte Lee.

Timestamps:

- Start time/introductions (5 mins)

- Language around modernization (7:25)

- Legacy Systems (8:30)

- Government/Industry working together (11:18)

- People and process approach (14 mins)

- Scoping down contracts (16 mins)

- Large contracts and big impacts (20 mins in)

- What should gov't be doing when creating new contracts? (21 mins)

- The move from UX to CX (28 mins)

- Key factors for leadership (30:30)

- Can technologists start becoming more human centric? (38:18)

- Continuous education (43:30)

- Leveraging information architecture (49:30)

- Does a project management plan call for a change management plan? (53 mins)

- Process flows and strategy (55:30)

- Identifying the customer (60:35)