Heavybit Podcasts Ep. #51, AI for Best Practices with Soya Park
Jan 21, 2026
Soya Park, co-founder of Akify and former MIT CSAIL PhD, dives into the hidden world of institutional knowledge in organizations. She reveals that valuable insights often remain undocumented and reside in leaders' minds. The conversation highlights how AI can extract and amplify these best practices seamlessly within existing workflows. Soya discusses the challenges of making implicit knowledge explicit and the importance of building trust with enterprise users. She envisions a future where learning is continuous, transforming workplace dynamics.
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Episode notes
Hidden Institutional Knowledge
- Most institutional best practices never make it into formal tools and remain in leaders' heads.
- Those hidden practices are high-value and widely missed by organizations.
Best Practices Exist At Every Level
- Best practices exist at multiple levels from directors to TPMs and each level holds distinct, valuable knowledge.
- Capturing both high-level strategy and practical execution is necessary to reproduce success.
Mining Messy Data For Hidden Wins
- While studying ML teams, Soya manually collected Slack, email, decks and boards to find latent best practices.
- She found many effective decisions buried in messy data that teams themselves forgot they had made.