A must-listen for: IT service delivery leaders, enterprise architects, and technology executives working in global system integration and professional services.

In this episode, Tim Bond speaks with Satheesh Neelam, Global Client Partner at Cognizant, about how enterprise IT services are changing with the rise of AI. Satheesh explains why traditional enterprise applications could become obsolete as organisations move towards AI agents built on metadata and large language models.

Join the conversation as Satheesh discusses:

The shift from traditional applications to AI-powered service delivery
How organisations can prepare for the changing IT landscape
The convergence of data, cloud, and AI capabilities
New roles and skills needed for AI implementation
Measuring the business value of AI-enhanced services
The importance of data governance and organisation

Timestamps:

00:48 The future of enterprise applications

02:12 AI's impact on service delivery

05:59 Client perspectives on AI

09:06 Identifying AI opportunities

11:37 Foundational improvements for AI

13:11 Quick wins vs long-term solutions

14:58 Data organisation for AI

16:24 Roles and capabilities for AI

17:57 Measuring AI's value

19:53 Future of client engagement

This episode is brought to you by Enate, the leading SaaS solution for business services. Enate's orchestration platform helps service providers and BPOs manage work effectively, unlocking over £32 million in savings for businesses. Visit enate.io to learn more.

Want to learn more?

Visit Cognizant's website: www.cognizant.com

Connect with Satheesh Neelam on LinkedIn: https://www.linkedin.com/in/satheeshneelam/

Connect with Tim Bond: https://www.linkedin.com/in/tngbond/

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