Village Global Podcast How To Grow as a Customer Success Professional with Kelly Hook
Apr 20, 2021
15:37
Kelly Hook (@KellyHook), program director of the On Deck Customer Success program, joins Erik on this episode to discuss:
- How she got into customer success.
- How the field of customer success got its start, just 25 years ago.
- Common misconceptions about the field.
- Why you need to have empathy, a collaborative spirit, and data analysis skills to be successful.
- What the On Deck Customer Success program will look like and who it is for.
- How customer success professionals can grow in their careers and how the field is evolving.
Thanks for listening — if you like what you hear, please review us on your favorite podcast platform.
Check us out on the web at www.villageglobal.vc or get in touch with us on Twitter @villageglobal.
Want to get updates from us? Subscribe to get a peek inside the Village. We’ll send you reading recommendations, exclusive event invites, and commentary on the latest happenings in Silicon Valley. www.villageglobal.vc/signup
- How she got into customer success.
- How the field of customer success got its start, just 25 years ago.
- Common misconceptions about the field.
- Why you need to have empathy, a collaborative spirit, and data analysis skills to be successful.
- What the On Deck Customer Success program will look like and who it is for.
- How customer success professionals can grow in their careers and how the field is evolving.
Thanks for listening — if you like what you hear, please review us on your favorite podcast platform.
Check us out on the web at www.villageglobal.vc or get in touch with us on Twitter @villageglobal.
Want to get updates from us? Subscribe to get a peek inside the Village. We’ll send you reading recommendations, exclusive event invites, and commentary on the latest happenings in Silicon Valley. www.villageglobal.vc/signup