In this Retain: The Customer Retention Podcast episode, Lauren DeSouza speaks with Khaled Alaa, Head of Experience at Talabat. Together, they delve into why customers prefer a consistent, normal product rather than an unpredictable fancy one; what makes quality customer service; and how your customer service is a part of your brand.

Khaled is the Head of Experience at Talabat, an online food ordering and delivery platform based in the Middle East. As the Head of Experience, Khaled is responsible for overseeing the user experience design, with a focus on enhancing user satisfaction, engagement, and loyalty. He is also involved in developing and implementing customer-centric strategies to improve the overall customer journey and drive business growth.

To find out how you can turn visitors and occasional buyers into loyal, life-time customers, head to Gameball. 

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Retain: The Customer Retention Podcast is handcrafted by our friends over at: fame.so

Previous guests include: Dave Kerpen, Shep Hyken, Joey Coleman, Dan Gingiss, Brittany Hodak, Ron Kaufman and Jim Tincher.

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