Why Home Services Have a Reputation Problem (And How Contractors Fix It for Good)

The home services industry has a reputation problem and it’s not because contractors don’t work hard.

In this episode of Construction Champions, Ron Nussbaum sits down with Bobby Gibbons, a home-services operator who has seen the industry from every angle: employee, salesperson, technician, and business owner.

Bobby breaks down why customers don’t trust contractors, why companies race to the bottom on price, and how lack of communication destroys profit, morale, and reputation. He explains why being the cheapest contractor kills businesses, why transparency builds loyalty, and why contractors must stop hiding costs and start educating homeowners.

From upfront agreements and expectation setting, to discovery, negotiation, training sales teams properly, and shifting from “selling” to “solution education,” this episode delivers a real-world blueprint to fixing the reputation of home services, starting with your own company.

If you’re in HVAC, roofing, solar, plumbing, electrical, or any home service trade, this conversation will challenge how you price, sell, communicate, and lead.

Guest Links — Bobby Gibbons

Company:

Enhanced Home Solutions

Website:

https://enhancehs.com/

Phone: 830-266-5565

Service Areas: Florida (statewide for solar and roofing)

Dealer / Partner Program: Partner with Enhanced Home Solutions to sell roofing, solar, windows, remodeling, and whole-home services using their licenses, financing, and production team.

Helpful Resources for Construction Champions

These are tools and places we share because they can help you win on the job and in business.

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LiveSwitch — Easy Jobsite Video

I am an ambassador for LiveSwitch because it helps you record clear video on the jobsite. Use it to track progress, do walkthroughs, and protect your business if questions come up later.It is simple, fast, and made for real work in the field. LiveSwitch (Jobsite Video Tool)

https://join.liveswitch.com/construction-champions

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Connect with Ron

LinkedIn:

https://www.linkedin.com/in/ron-nussbaum

BuilderComs — Better Client Communication

BuilderComs helps construction teams keep all client messages in one place. No more missed calls or lost messages. Clear, simple, and built for construction.

https://www.buildercoms.com/

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